Shipping

Processing Time

• All orders are packed and dispatched within 2–4 business days after payment.
• Each jadeite piece is carefully inspected and securely packaged before shipment.

Shipping Rates 

Country	Free Shipping Amount	Below Free Shipping Amount
Singapore	SGD 60	SGD 2.50
Malaysia*	SGD 100	SGD 7
Other Countries*	SGD 200	SGD 12
USA*	SGD 300	SGD 30

 *Note: Import duties, taxes, and charges are not included in the product price or shipping fee. These are the customer’s responsibility and vary by country.

Currency & Exchange Rates Disclaimer
Please note that all transactions are processed in Singapore Dollars (SGD). For international customers, the final amount charged may differ from the displayed price, as it is subject to the prevailing exchange rates and any conversion fees imposed by your bank or payment provider. We are not liable for such variations or additional charges incurred.

Delivery Estimates

• Singapore (Local): 2–5 business days
• International: 7–21 business days (subject to customs and courier timelines)
• Delivery times are estimates only and may vary due to factors beyond our control (e.g., customs inspections, courier delays, or holidays).

Tracking Your Order

• A tracking number will be provided once your order is shipped.

Lost or Damaged Packages

• If your item arrives damaged, please contact us within 48 hours of delivery with photos. 
• For lost packages, reach out so we can assist with tracking or courier claims.