Refund policy

Returns & Exchanges

As orders cannot be cancelled once placed - change-of-mind returns, exchanges, or refunds are not available. Thank you for your understanding. However, we will be glad to assist further if you receive any damaged or defective items from us.

Process

Once approved, you will receive return instructions.Customers are responsible for return shipping costs.

Please use a trackable and insured shipping method. Note that this is to be sent at customer’s own discretion, and we are not responsible for lost postal mail.

Gemstone Disclaimer

Please note that jadeite is a natural gemstone. As such, slight variations in color, texture, and size may occur between pieces. These unique characteristics are what make each item truly one-of-a-kind and enhance its natural beauty.

We make every effort to ensure that product images accurately represent the actual jewelry under different lighting settings, but small differences may exist due to lighting, photography, or screen settings.